Shipping with EasyParcel

We are committed to providing you with a seamless shipping experience, and we rely on EasyParcel for fast and secure deliveries.

Shipping Costs

We offer transparent shipping rates based on your location:

Peninsula Malaysia

RM 7 per order, with delivery typically taking 2-4 days.

East Malaysia

RM 15 per order, and you can expect your package to arrive in 3-5 days.

International

Shipping costs vary by country. Please contact us or consult our guide for specific details regarding international shipping rates.

Free Shipping

We value your patronage, and orders exceeding RM 100 are eligible for free shipping, with the exception of heavy Lanung/fishing weight items.

Special Items (Lanung/Fishing Weight)

Due to their weight, special shipping arrangements are necessary for these items. Please be aware that they do not qualify for free or international shipping. Reach out to us for more information on the shipping process for these items.

Heavy Items (Over 5 kg)

Items exceeding 5 kg may require separate shipping unless they are single items. This policy applies to all orders placed with us.

Delivery Times

We aim to get your orders to you as swiftly as possible:

Within Malaysia:

• Peninsula: 2-4 days
• East Malaysia: 3-5 days

International

Delivery times may vary by country.

Tracking and Insurance

For added peace of mind, we offer the following options:

Tracking and Insurance

• You can monitor the status and location of your order online.
• To enhance security, consider adding insurance coverage to your order.

No Delivery To

Please note that we do not deliver to P.O. boxes or certain restricted areas.

Need Help?

Our dedicated customer support team is here to assist you with any shipping-related inquiries. Don’t hesitate to reach out to us via email at customerservice@ikanitackle.com.

Policy Changes

We periodically update our shipping policy to better serve our customers. Stay informed by checking this section for the latest information.

Product Warranty

Coverage

We stand behind the quality of our products and provide coverage for defects in material and workmanship under normal usage conditions.

Warranty Period

The warranty period is determined based on the product and is committed from the date of purchase.

Making a Warranty Claim

Should you encounter an issue covered by our warranty, follow these steps:

How to Claim

Email us at customerservice@ikanitackle.com with your order details and a description of the issue.

Inspection

We will carefully examine the item to determine if the issue is a manufacturing defect.

Resolution

If the problem is covered by our warranty, we will proceed with repair, replacement, or a refund as appropriate.

Customer’s Part

Please note the following regarding warranty claims:

Non-Warranty Issues

If the issue arises from factors other than a defect, such as misuse or accidents, you will be responsible for covering the repair or replacement costs.

Shipping Costs for Warranty

You are responsible for shipping the item to us for inspection. If the issue is a valid warranty claim, we will cover the return shipping costs.

Returns and Exchanges

For returns, exchanges, or any warranty-related concerns, please get in touch with us by emailing customerservice@ikanitackle.com.

Keep in Mind

To facilitate returns or warranty services, please retain your receipt and the original product packaging. These items may be required for processing your request.